Apologies, it's been a long time since my last post but I've been a bit busy organising some new initiatives for other people and also with the film I sponsored, The Cucaracha Club. You can see more about the film if you google it.
OK, to todays item.
I've recently moved out into the campo, necessitating a change of internet provider. I was with Communicaciones Enersol and they were always very good. If I had a problem, I'd drop them a line or give them a call and they'd sort it very quickly. I could never complain about their service and would recommend them wholeheartedly.
At our new house, I've gone with a company called Conecta3 because people said they were good.
They offer various levels of speed on their rural (wifi) internet and I chose their 12Meg offering which was the same price as the 8Meg I had with Enersol. Result, I thought.
Having arranged for their guy to call and do the business, he duly turns up, quick site survey and it's a go'er.
Straps their little receiving dish to the TV aerial pole, cable fed into the house, router connected, pc connected and ......... ooppsss.
I could tell from their faces and the nervous chatter something was wrong. After 30 minutes of the aerial pointer pointing the aerial all over the place and the technico giving instructions it's still not working so they reverse roles. Technico is now on the roof asking for the numbers on the screen.
Another 30 minutes pass and aerial pointer is reunited with technico and they now have happy smiley faces. Internet working and shows the 12Meg I've asked for. Result! and off they go.
3 weeks on and it's not all roses in the garden, far from it. The internet was never that responsive and for 12Meg, I would have expected it to be at least as fast as the 8Meg I'd had previously but no. But at least it worked. Then we've had a little wind which has mucked things up a bit more with virtually no upload speed at all rendering it virtually useless AND I've just received an email wanting 2 months rental. Ha!!! Fat chance.
I've included a picture that will probably help some of you work out why my internet is so poor. The receiving dish is BEHIND a metal chimney!!! DOH!!
For those who don't understand, the dish operates in the same way as your satellite tv dish, it collects the signal and reflects it to the bit in the middle, only in this instance, it collects some of the signal whilst the metal chimney reflects the rest of the signal across it's path and so hinders reception (download) and transmission (upload). Fabulous! So it looks like they're going to have to come back and do the job properly or I'll be going somewhere else.
Whilst my previous supplier, Enersol, didn't have a working signal here, they did offer to set up an experimental solution for me but that was after I'd got Connecta3. I did tell them if Connecta3 couldn't supply the service, I'd let them experiment so that might be my next option.
I'll post an update later.
**Update** 19 June 17.30
Well, went into see Connecta-3 this morning.
It appears someone 'forgot' to tell me that after your first month, they take two months money - one for last month and one for the coming month. That's not bad, taking money for a service you haven't provided yet.
After having this confirmed, I paid my dues and raised the issue about how poor the service is I'm getting. They got my email last week but decided to do nothing. Now I'm speaking to the technical boss who, after making a phone call, assures me the engineer will be here to put things right between 2-3pm and I'm still waiting.
At the moment, every speed test I do fails to upload and sometimes fails on the download. Oh Connecta-3, what a shitty start to a business relationship. Struggling to provide a service and struggling to get the engineer here.
**Update** 25 June 12.20
So, the engineer finally came this week to see what the problem is.
A quick chat and he connects his laptop to the internet (not the router) and after a few clicks doesn't appear impressed. In fact, he's so unimpressed he has to ask what speed I'm supposed to have.
12M says I and see a glimpse of 'oh shit' in his face. Now I reveal the reason it doesn't work - the dish is hiding behind the chimney - so he goes outside to look.
Not impressed, he says it's been installed wrong. I know says I and he explains that he needs to have a look in his van to see if he has a 'U' pipe mount so he can attach it to the tv aerial mast and swing the dish out into the open.
Success, so up the ladder he goes and sets it all up. One small problem arises. He has to call base on his phone whilst repositioning the dish to get a signal. He tells me it's the best he can do without having an accomplice to fine tune it here.
I now have internet (of sorts). The speed test shows the right numbers so he's happy (sort of). Thing is you see, whilst I get the right numbers, the internet is still crap, pages take forever to load and the computer keeps reporting no internet connection on a regular basis.
Would I recommend Connecta-3? In a word no!
I'm sure there are a lot of people out there who don't have any problems with them but I'm a demanding user who pushes my internet connection to it's limits so it simply has to be ultra reliable - which this isn't.
Communicaciones Enersol hardly missed a beat, I had to call them 3 times in four and a half years and they resolved the problem within the hour. I had 8M internet with them and it ran a lot faster then the 12M I currently have, which reminds me of an old saying "it's quality, not quantity, that counts.". Something a lot of us tend to forget.
**Update 6th July **
After living with this for a couple of months now I have to say it's the worst move I've ever made.
Example 1: Emails take what seems forever to open and if it has graphics in it you can be looking at 45 seconds.
Example 2: My downloads constantly disconnect and fail.
Example 3: My TV buffers like crazy.
This is supposed to be 12M internet for goodness sake.
It shows 12M on speed checks but, in real terms, it certainly isn't running anywhere near 6M which can only be down to constraints imposed by the provider.
Based on my experience, my opinion has to be AVOID CONNECTA-3 LIKE THE PLAGUE