The BIG question
Why does my telephone occasionally echo and why do I sometimes get a delay? I don't get this with a 'normal' land line phone.
This is probably THE biggest question we get asked. Well the answer to this lies in a number of factors. First and foremost you must have a reliable high speed internet connection other wise known as Broadband.
Secondly unlike a landline telephone system which uses the telephone cable network to connect your call via the many telephone exchanges situated all over the world, before being sent on to your call destination. With Premier Voip Solution clients using Satellite Internet, your call doesn't actually join the cable network until it reaches the ground station in Turin Italy, and even then it has a long way to go before it reaches our Data Centres.
It is because this is an Internet based phone service otherwise known as VoIP 'Voice over Internet Protocol' a revolutionary technology that has the potential to completely rework the way people communicate, and it just so happens that most of the VoIP servers seem to be in the United States with some in the UK and elsewhere. So, for example you want to speak to relatives in the UK, you dial your number, and wait for the person at the other end to answer, if they are in of course answer 'Hello' you reply 'Hi it's me' or similar.
For Satellite Internet clients, that 2 to 3 second exchange of your voice has been converted from analogue to a digital signal by the voice router connected to your handset, it has then been sent up to the Satellite dish which in turn beams your digitised voice to the Satellite orbiting the earth 36,000Km (23,000 miles) away, back down to the ground station in Turin, Italy where it then joins the main fibre optic network to get to our Data Centre in the UK or USA.
It doesn't stop here your 'Hi it's me' then gets sent on to the telephone exchange in the UK, and onto the person you called, or if you are calling another VoIP user the Internet server and then onto the person you just called and said 'Hello' Don't forget their 'Hello' has also just done the same journey only in reverse. All this has happened at 300,000 Km (186,000 miles) per second, considerably greater than the speed of sound and traveled a distance of over 80,000Km (50,000 Miles) the first part of it amazingly through the air wirelessly. And don't forget this goes on for the duration of your call.
So yes we do appreciate how frustrating it can be when a call echoes, breaks up or you get a slight delay, (this can sometimes be resolved by redialling), just remember your ' Hi mum it's me' has effectively just traveled around the world twice at the speed of light to get to its' destination.
This is probably THE biggest question we get asked. Well the answer to this lies in a number of factors. First and foremost you must have a reliable high speed internet connection other wise known as Broadband.
Secondly unlike a landline telephone system which uses the telephone cable network to connect your call via the many telephone exchanges situated all over the world, before being sent on to your call destination. With Premier Voip Solution clients using Satellite Internet, your call doesn't actually join the cable network until it reaches the ground station in Turin Italy, and even then it has a long way to go before it reaches our Data Centres.
It is because this is an Internet based phone service otherwise known as VoIP 'Voice over Internet Protocol' a revolutionary technology that has the potential to completely rework the way people communicate, and it just so happens that most of the VoIP servers seem to be in the United States with some in the UK and elsewhere. So, for example you want to speak to relatives in the UK, you dial your number, and wait for the person at the other end to answer, if they are in of course answer 'Hello' you reply 'Hi it's me' or similar.
For Satellite Internet clients, that 2 to 3 second exchange of your voice has been converted from analogue to a digital signal by the voice router connected to your handset, it has then been sent up to the Satellite dish which in turn beams your digitised voice to the Satellite orbiting the earth 36,000Km (23,000 miles) away, back down to the ground station in Turin, Italy where it then joins the main fibre optic network to get to our Data Centre in the UK or USA.
It doesn't stop here your 'Hi it's me' then gets sent on to the telephone exchange in the UK, and onto the person you called, or if you are calling another VoIP user the Internet server and then onto the person you just called and said 'Hello' Don't forget their 'Hello' has also just done the same journey only in reverse. All this has happened at 300,000 Km (186,000 miles) per second, considerably greater than the speed of sound and traveled a distance of over 80,000Km (50,000 Miles) the first part of it amazingly through the air wirelessly. And don't forget this goes on for the duration of your call.
So yes we do appreciate how frustrating it can be when a call echoes, breaks up or you get a slight delay, (this can sometimes be resolved by redialling), just remember your ' Hi mum it's me' has effectively just traveled around the world twice at the speed of light to get to its' destination.
The next BIG question
How do I access Emergency services?
Many Voip services do NOT have access to the Emergency service network. Premier Voip Solution is registered in the UK and complies with UK legislation in respect of providing access to the 999 Emergency services (see terms of service). We are also able to provide access to the E911 service in the USA.
Even so, we are also required to advise you not to rely solely on your Premier Voip Solution for access to the Emergency services network. You should always have an alternative to this such as a mobile (cell) phone.
We are currently NOT able to provide access to the 112 European Emergency services network and will update this page when it's available.
Many Voip services do NOT have access to the Emergency service network. Premier Voip Solution is registered in the UK and complies with UK legislation in respect of providing access to the 999 Emergency services (see terms of service). We are also able to provide access to the E911 service in the USA.
Even so, we are also required to advise you not to rely solely on your Premier Voip Solution for access to the Emergency services network. You should always have an alternative to this such as a mobile (cell) phone.
We are currently NOT able to provide access to the 112 European Emergency services network and will update this page when it's available.