They tell me that in the process of providing a UK IP that they have made "no changes at our end". Well, they HAVE made changes because they are routing the signal from the ground station in Turin to a server in the UK which, by nature of the mechanics, creates delays.
As far as I'm aware, that's the ONLY way to provide a UK IP and that IS making a change. I await their response.
The upshot of all this is that Tooway claim on their website that their service is VoIP compatible but because of all the delays they have introduced into the system, anyone interested in satellite internet and a telephone then we would recommend the Hylas system as their ground station is in the UK at Goonhilly.
That is not to say you cannot use the tooway system with our VoIP telephone service, you can but you need to be aware of the delays when having a conversation.