This is a little rant I'm afraid. I know it's basically my fault BUT!!!!!

Sometimes when at clients premises, I have to use a series of rescue/installation discs to resolve an issue.

Sometimes, it can take quite a few hours to sort out the multiple problems people allow to accumulate on their computer before seeking professional help. A lot of which is helped along by the 'bar room fixers' who know absolutely sod all in real terms about much at all.

They don't know what the real problem is because they've not seen it and clients rarely know how to describe the problem fully anyway - not that there's anything wrong with that, I don't expect it.

The client then goes and mis-follows the wrong advice they've been given and make an even bigger dogs breakfast of the whole thing and after they've totally screwed their computer, they call me.

Now to the point of my rant.

After I've spent hours sorting out the cock-up, I put my things back in my bag (or so I think) and head off home. Some days, or even weeks, later I open my bag looking for the discs to find that I've accidentally left at my clients.

The annoying thing is the client, who now has a full set of service and recovery discs that I've paid for, and doesn't have a clue in hell how to use them, hasn't had the decency to ring me and let me know I've left them. This has happened every time I've done it.

I now have to go through the time and expense of getting a new set of dics together.

ONE THING YOU GET FROM ME IS HONESTY, IF YOU CAN'T RETURN THE FAVOUR THEN YOU DON'T DESERVE THE SERVICES I OFFER.

​I will work out where I left them and that person will have a heavy bill next time they call me!

It just goes to show, there's a lot of really dishonest immigrants out there.

It would seem the Apple are testing a new tablet with a 13" screen as well as looking at a larger screen format for their iPhone!? WOW, this could be brilliant - if it comes in at less than the 13" Macbook Air (around £900.00). It must be stressed that this is still in testing phase and it is not clear whether it will run the iOS or OSX.

Until the introduction of the iPad mini, the iPad had always had a 9.7" screen with the next step up being the 11" Macbook Air and the 13" Macbook, so giving the iPad a 13" screen puts it squarely in the Mactop market. Of course, we do not know if it will be rolled out an iPad or as a Macbook Touch, or something along those lines. I guess that will be down to which OS is eventually used.

So, what will it be? We just don't know yet but as soon as we do, we'll let you know.

Then there is the weight consideration and ease of use. 10" tablets can sometimes feel a bit cumbersome with many people choosing the 9" models for ease of holding and typing. Another thing to consider is, iOS is not Flash compatible whereas OSX is.

Apple are also looking to bring the iPhone into line with other smartphone manufacturers by upping the screen size to 5" from its' current 4". Again, nothing much is available on this front but things seem to be getting exciting over in Apple land.

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Hello everybody.

Please be advised that we are starting to get booked up for April, so if you think your PC has a problem, or you're considering taking up one of our other services then please contact us now or we may not be able to get you sorted before we go.

You might even miss out on our FREE telephone install offer available for this month only if you don't get in now! Check our Special Offer page for more details.

Please don't leave it until the last minute and miss out.

Over the past few months, I've been extolling the virtues of a wonderful website that allows all us ex-pats to view live UK TV without the need to do anything special, and without the need for satellite TV installations. This website is www.filmon.com. It seems that Filmon are now only able to offer live UK TV in the UK. This is probably down to licencing regulations and the fact that to receive licenced UK TV broadcasts, you should be paying for a licence.

This issue does NOT affect any of our Satellite Internet clients as they all have a UK Internet address.

Currently, anyone residing outside the UK should not be able to watch live UK TV. Scream and shout as much as you like, that is how it is. So why can other nationalities get away with it then - you ask. Well, that's because they don't have the same licencing regulations as the UK so as to provide you with honest and impartial reporting of world events (for most of the time, that is).

So, you don't live in the UK BUT, you want to watch live UK TV (shame on you ;-) ). How do you go about it?

You can always fork out for a satellite dish and receiver and buy a forged sky card, you can pay for an illegal card sharing setup, you can pay one of the many illegal re-broadcasters who pop up all over the place - and disappear just as quickly with your money or you can watch live UK TV through the Internet, either directly from the broadcasters website or from an aggregators website such as www.myiplayer.com.

When I try to watch TV on the broadcasters website, it tells me it's not available in my region. Of course it does, because it's illegal to watch it outside the UK - because it's licenced for the UK only! Please pay attention, I'm getting to that.

OK smart a**e, how's it done? I'll tell you. You use something called a VPN (Virtual Private Network) that fools the website into believing you are in the UK.

How can I get one? There are many free one available along with some relatively cheap ones (5.00 GBP a month). I have personally used a 5GBP one from www.my-private-network.co.uk and it works fine, and they give you a full setup guide with pictures. We have also used the free "Best UK VPN Service" and find that works very well also.

What I do find a lot of - and have to uninstall a lot of - is Expat Shield. Whilst Expat Shield may be free, it's backed by advertisers, it also installs a 'handy' toolbar. Anybody who knows me knows how I feel about third party 'handy' toolbars. They're very handy at breaking things (as many of my clients can testify) and should be banned.

To get the "Best UK VPN Service", it is available from the myiplater.com website on the "catchup" page.

In my opinion, the only thing handy about Expat Shield is the ability to click a few buttons and it installs itself, along with the c**p it comes with. I used it for a couple of days then got rid of it and it will never darken my PC again. Not to be totally negative about this product, I do have customers who think it's marvelous, brilliant and all sorts of other positive adjectives.

Oh, I forgot to mention this option - Slingbox. An ideal option for those with relatives in the UK with a Sky/Cable subscription.

How does that work then? Well, it's intended for people on holiday who would normally be paying for their UK licence but they're not currently using it because they're on holiday and no one is in the house watching TV. That way, you're not breaking your licence agreement and it's legal.

It works by connecting a Slingbox to a Sky/Cable TV box in the UK. You then connect the Slingbox to your internet router. Whilst you're (ahem) 'away', you can watch your Sky/Cable package on your laptop or you would take something with you called a Sling Catcher. Sling Catcher is like a set top box that plugs into the Internet and the TV you're going to be watching. It then transports all your programs from the UK to where you are.

If that all sounds like black magic then when you've got the kit from Currys/PC World, just drop Sling Media support a line from their website and they'll set it all up for you. So that's the Slingbox in the UK, and SlingCatcher over here.

If you would like any more info, please feel free to drop us a line or comment below.

I have no connection to any of the products mentioned in this article.

All brand names and registered trade marks belong to their respective owners - not me.

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Well all you Skype users out there, now you are the new target for the hackers.

Why is it that everything Microsoft lay their hands on becomes a security nightmare in no time at all. Seems that Skype has become very leaky these days. It's a good job they don't make buckets or wellington boots.

More about this, and other Skype fiascos can be read on the Infoworld website here.

Did you know Skype is one of the most blacklisted apps on the market. What does this mean? It's so bad that many school kid hackers can manipulate it to reveal just about anything about you.

It could be argued that Skype has had security issues for years, maybe so but that isn't a good enough reason to accept such sloppiness from a company like Microsoft who are FORCING you to use it in preference of Messenger to the extent of withdrawing Messenger altogether.

Messenger was bad but Skype is a lot worse which begs the question. Whose side are Microsoft on; yours or the hackers?

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Well, that's a very good question, and here's another. Why did Steven Sinofski, head of the Windows division at Microsoft, leave just a few weeks after the launch of Windows 8?

To many of us, Windows 8 is a miracle, it's an operating system that takes advantage of touch-screen technology and plants that firmly on your desktop machine or laptop. But that is just the problem! Who has a touch-screen desktop machine or laptop? Not the average Joe on the street so why are Microsoft blowing their trumpet extolling the virtues of something that very few people can make use of.

To the rest of us, it's a miracle that it ever made the light of day it's so bad.

Windows 8 is the new Vista. It does not satisfy the demands of the man-in-the-street with his good old tower system sat under the desk, nor does it help those with a laptop. Windows 8 is actually counter-productive in as much as it takes more clicks to perform an action than it did in 7, Vista or XP and this is called progress.

Ah, but you can always use the desktop function I hear you cry. Well, yes you can but you still can't access a lot of the stuff you could before AND there is no start button to access the programs on your PC. A system designed so you can't access your programs, what's that all about?!?! And while you're on your familiar desktop, try uninstalling a program - you can't; at least not without using the new interface, Metro, or is it Modern UI. You never know, they might call it dominoes next ;-)

Windows 8 is really 2 different systems bolted together in the worst possible way because neither system talks to the other - a bit like Microsoft and Apple I guess. Just launch your favourite internet browser in the Modern UI (that's Metro) and go to a website, any old website, it doesn't matter. Now take that to your desktop and voila; your browser might be open but it's not showing your webpage. Now flick back to Metro and there it is. Now you see me, now you don't. How useless is that!

I have customers who went against my recommendation and bought a laptop with wonderful Windows 8. A month on with much swearing and cursing they've asked me to get rid of Windows 8 and install Windows 7 simply because - Windows 8 does not work well on your standard desktop or laptop machine. Just as I said it would before it was released!

Windows 8 should have been an OS purely for Tablet PCs and Phones; it should have been kept well away from 'normal' PCs altogether and not allowed to become the Frankenstein monster it is. It is so intuitive, in order to scroll to the right, you actually scroll down.       Exactly!

To show you that I'm not alone in this line of thinking, check out this YouTube video here.

For those who've got Windows 8 and are really struggling who would like some normality bringing back to their PC, I'll be doing another article telling you how I sorted out the machine mentioned here.

Bye for now.
This article is personal opinion.
All registered names and trademarks acknowledged.

Well, it seems that seeing as Microsoft now have two messenger programs (Live & Skype) they are going to pull the plug on Live Messenger on March 15 2013.

Well, to be honest, that's no great loss cos it was a pretty bad program anyway but it is better than their alternative in this department, Skype. Why are they forcing this on us, well, they recently spent $8.5 Billion to buy Skype, so they're gonna make you use it whether you want to or not.

Then again, you'll only use it if you don't know that there are a whole lot of equally useful messenger programs out there including called Facebook, Yahoo, Pidgin and a whole lot more. Time and time again I hear that old chestnut "don't like yahoo messenger" (or any other non-microsoft system). When asked why, they don't know because someone else has told them what to think. They are simply passing on other peoples ignorance and prejudice and just don't WANT to try anything else because Fred down the bar says so. Does Fred know about these things? Well, he spends a lot of time in the bar spouting crap and he's the local bar room barrister and he seems to know what he's talking about so I guess he does - not! If Fred had another brain cell, it'd be lonely.

Anyway, back to topic. What's going to happen on "D" day when Messenger is killed off. Here's a few snippets from their FAQ:
“On March 15, 2013 we are retiring the existing Messenger service globally (except for mainland China where Messenger will continue to be available) and bringing the great features of Messenger and Skype together,” the email alert reads, noting that if you “upgrade” to Skype, you can continue messaging your Messenger contacts via the Skype network.

“Messenger will continue to work as you know it today,” the FAQ notes. “If you are signed in with Messenger on your desktop you will see a banner notification to upgrade. When you click on the banner, an installer window will open with the request to upgrade. This will take you through our installer flow to install Skype and automatically uninstall Messenger.” Oh dear!

“After March 15, Messenger users on desktops will not be able to sign in and will only be able to upgrade to Skype,” the FAQ continues. “If you attempt to sign in, a notification will appear, and if you continue, you will be taken through our installer flow to install Skype and automatically uninstall Messenger at the same time.”

Seeing as this must have been in the pipeline for some time, it's curious as to why Microsoft decided to include its' Live messenger program in Windows 8. Perhaps it's because Skype didn't do the messenger part too well or have all the features of messenger. Well, it's closer now than it's ever been but what gets me is Microsoft keep upgrading my copy of Skype even though I have it set up not to upgrade. This must be illegal as they do this against my will and without my permission.

Personally, I've never used Microsofts' messenger program for the same reason I never use Hotmail. It's hacked to death and Microsoft can't secure it. I am constanly getting emails from my clients' hotmail accounts that have been compromised and I've had many clients who have lost their hotmail accounts because someone has broken into it and changed the password. Not normally an issue if you can prove you own the account but the majority had someone else set it up for them and they don't know any of the security information.

Now here's the best part, they then ask me to set a new one up for them. WHY! Because they've suddenly gone from being a clever clogs to a day one novice who knows nothing. Hold on guys, isn't this why you called me in - because somebody else set up your email account and you expect me to know what the passwords are and the answers to YOUR security questions?

There you have it, March 15, 2003 marks the death knoll for Windows Live Messenger.
Windows Live Messenger is dead! Long live Yahoo Messenger!

Just a quick post to let everyone know we will not be taking calls from 5th May 2013 until 21st May 2013 inclusive as we will be on holiday. We will be open for calls again on the 22nd May.

We are having a well earned break, not having done so for over 2 years. We apologise for any inconvenience this may cause.

We will, of course, still be monitoring our telephone networks and will be in a position to remedy any problems should there be any.