This is a little rant I'm afraid. I know it's basically my fault BUT!!!!!

Sometimes when at clients premises, I have to use a series of rescue/installation discs to resolve an issue.

Sometimes, it can take quite a few hours to sort out the multiple problems people allow to accumulate on their computer before seeking professional help. A lot of which is helped along by the 'bar room fixers' who know absolutely sod all in real terms about much at all.

They don't know what the real problem is because they've not seen it and clients rarely know how to describe the problem fully anyway - not that there's anything wrong with that, I don't expect it.

The client then goes and mis-follows the wrong advice they've been given and make an even bigger dogs breakfast of the whole thing and after they've totally screwed their computer, they call me.

Now to the point of my rant.

After I've spent hours sorting out the cock-up, I put my things back in my bag (or so I think) and head off home. Some days, or even weeks, later I open my bag looking for the discs to find that I've accidentally left at my clients.

The annoying thing is the client, who now has a full set of service and recovery discs that I've paid for, and doesn't have a clue in hell how to use them, hasn't had the decency to ring me and let me know I've left them. This has happened every time I've done it.

I now have to go through the time and expense of getting a new set of dics together.

ONE THING YOU GET FROM ME IS HONESTY, IF YOU CAN'T RETURN THE FAVOUR THEN YOU DON'T DESERVE THE SERVICES I OFFER.

​I will work out where I left them and that person will have a heavy bill next time they call me!

It just goes to show, there's a lot of really dishonest immigrants out there.

Well, after giving Windows 10 the benefit of the doubt for a few weeks I'm ready to give you some real life feedback.

ARGHHHHHHHHHHHHHHHHH!!!!!

Thank you.

OK, so maybe it's not quite that bad but would I give up my Windows 7 machines for it.

No! I wouldn't.

Apart from insisting on installing the wrong video drivers for my motherboard which resulted in a very bad display pattern, I didn't like having to use the search facility for things I never had to search for before. What's that all about?

Clicking buttons on the start menu so I could find things that were hidden in another section of it, oh my goodness, now it's all changed and I can't find anything. What was it I was supposed to click on again!?

Clicking on all the buttons on the start menu and I couldn't find the original list. Pah!!!!! Reboot.

Right then, lets connect to my VPN. Where is it? Ah, there it is. Put in password, oh bo**ocks, it won't connect. Oh, more bo.......... it won't do anything now. Reboot.

OK, lets delete it and set it up again. Right, let's connect, enter password. Even more bo......... it still won't connect, a.n.d .......... Reboot.

OK, repeat steps above BUT, don't put in any credentials. Let's try to connect now - put in credentials - hey, it's connected yahayyy. What a palarva. Now I have to put in both user name AND password as I'm connecting or it won't work. That's poor, very poor!

After a few weeks of putting up with this, we both had enough. Lets revert back to Windows 7.

Haha, That's another game Microsoft screwed up. After reverting back, it now reports my machine has a pirate copy of Windows on it and I need to buy a new licence.

Well, I only have two words for that and it involves sex and travel.

All in all, Windows 10, to date, is definitely not an upgrade if you currently have Windows 7. Is it an upgrade to Windows 8? I think I prefer Windows 8 to 10 if I'm really honest.

Who knows, maybe they'll have got it working by next July when your free upgrade deadline is due but don't hold your breath. Microsoft gave up on Windows 8 when they issued service pack 1, long before the 3 year cycle was up. It could happen with this as well.

If only they would only stop trying to fix things that ain't broke, who knows, we could end up with a decent version of Windows but until that day comes, Linux Mint is a brilliant alternative for most of you out there.


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This latest scare affects all versions if Internet Explorer (IE) from version 6 - 11, that includes the version you're using. Are we surprised, not really!

I've never had much faith in IE once I realised Microsoft leave the settings wide open so it's easy for people to steal your information by default. Unless you know what you're doing, you will always be at risk using IE. I've also known my Internet settings change following Microsoft updates.

These are reasons I will not use IE. These are also the reasons why you shouldn't be using IE. Add to this a report I read a couple of years ago where the guy behind IE openly admitted it was rubbish. He cited Google Chrome and Mozilla Firefox as being far superior to it.

I would agree on both counts there although I wouldn't recommend Firefox just now because I find it crashes too regularly. Even on PCs that I'm asked to maintain remotely, I can see that Firefox crashes a lot. The only plus side is, it's a lot more secure than IE.

I can't get on with Google Chrome some of you will shout. How do I get Google Chrome some others will shout. What are you talking about some will say.

Some will even say, I use Google all the time then open IE because they don't know what we're talking about. That's perfectly fine because if everybody knew what it's all about, I would be out of a job.

I always use Google Chrome because it's faster.

Anybody wanting to try Google Chrome, please download it from www.ninite.com. Once the download process starts, it will download and install in one go without you having to do anything else.

Yes, it is different, that's because it isn't IE. No, it doesn't have all the cumbersome toolbars that get added to IE, because toolbars break things - keep away from them. Most of you don't know how to use them but insist on keeping them - WHY?. No, don't sign in to google unless you already have a gmail account, click the skip now link.

Most people won't use it because they think it's black magic or, because we always use IE, or in reality, they don't want to learn something new because they're scared of change.

A lot of people will simply accept that Windows has IE built in so that must be what you have to use. I only use Windows because I have to, so I can keep up to speed with how bad it is.

I'd much rather be using Linux Ubuntu. None of my clients that have tried Ubuntu has ever needed to come back with problems. I do, however, have to still visit these people to sort out their Windows machines. Says it all really.

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It never went away really but it's back again on the Costa Blanca.

I had a call today from one of my customers. She had received a call claiming to be from Microsoft but because she wasn't quite sure about things, she sensibly asked for a number to call them back on.

The person on the other end refused and started to threaten her claiming he was going to revoke her Windows licence and stop it working altogether if she didn't co-operate.

Anyway, long story short, she called me to double check this guys story. Yes, it's a scam!

How do you know it's a scam Clive?

Firstly, and most importantly, Microsoft will NEVER call you, let alone call you to let you know your computer has a virus.
Secondly, how did they get your telephone number? Did you give it to them? I don't think so. If you bought a new computer, you might have given your details to the manufacturer but that wasn't Microsoft.
Thirdly, if you bought a computer with Windows already on it, it's the computer manufacturer that is responsible for your copy of Windows, not Microsoft.

Microsoft are only responsible for RETAIL copies of Windows purchased by you and installed by you (or your friendly PC guy) and NOT the OEM versions that manufacturers and system builders use.

So, the bottom line is:
If you get a call claiming to be from Microsoft, it isn't! End of story.

There are a number of things you can do if you get this call but the easiest is to tell the caller you're just going to turn the computer on, lay the phone on the table (don't hang up) and carry on with your day (after all, it's his bill, not yours).

Surf safe everybody.


Registered trade marks and brand names acknowledged.

If you ever needed a reason to move away from a Windows OS, this is it.

The Cryptolocker Virus is gaining victims by the hour and there is very little you can do about it.

When you know you have this particular virus, the damage has already been done. The way it works is by getting into your system via email, social media sites (facebook), pirate downloads or other infected website that you happen to drop on. It then starts encrypting EVERY data file on your Windows PC using industry standard technology as used by places such as The Pentagon and other high profile organisations.

There are currently only 2 ways to get your data back, pay the €300 ransom or totally format your hard drive, reinstall from your recovery discs (you know, the ones I'm always telling you to do) and restore your data from that backup you've done (what do you mean, what backup).

I think that means you have a couple of jobs to do sooner, rather than later! That's backup your data - all those photos and important documents - and create your recovery discs so your PC can be reset to the day you bought it. Generally speaking, if you have Windows XP, you should have an installation disc somewhere, if not, get one form your PC manufacturer or we can source one for you. Most Windows 7 systems have an option to create recovery media as do Windows 8. Do it!

You cannot be complacent, this threat can and will destroy your data and/or the entire contents of your hard drives if you don't pay the ransom.

I am receiving regular updates of individuals and corporations alike, all succumbing to this threat at an alarming rate and most are paying the ransom to get their data back because they didn't look after it in the first place. Don't let this happen to you.

The easiest way to backup your photos and documents is to copy your 'my documents' folder (or libraries folder - win7/8) onto a usb memory stick. If you don't have all the photos and documents on your PC in the 'my documents/libraries' folder, then put them there now and stop being sloppy. That's where they belong if they're on your PC.

Please be assured that if you get this and you don't have your data backed up, there is only one way you MIGHT get it back, and that's paying the €300 to the crooks within 3 days or it's gone. If they 'give' you your data back, it can take days before all your files are returned and you need to keep you PC turned on and connected to the internet until the job is finished or you lose what hasn't been undone.

This can be a problem for those on wireless services such as Ole, Telecable, TeleEast and the like because they always have momentary dips in service when it's not available and this can be enough to disconnect from the remote PC doing the decryption.

Many of us will have heard of the Microsoft Surface, that nice little tablet pc made by the maker of that operating system that nobody wants - Windows 8.Well, it seems the same is true for the Surface - nobody wants it.

Microsoft, it appears, has spent close on to $1 billion on this product from inception to store, well 20 stores actually if you discount mail order.

Many things have been blamed for the failure of this device that got pretty good reviews at release, those errors of judgement include waiting for two and a half years, allowing Apple to get in there and grab the market. Too expensive - the Surface, with its' cover,  was $100 dearer than the cheapest full sized iPad.

Of course, if you had an iPhone, it made sense to get the iPad over the Surface because just to be able to use those apps and the iTunes full of your music. Microsoft have only just lowered the price of the Surface so it beats the iPad.

The other key pointer, suggested to be of blame for the failure of the Surface, is that it was only available over the counter from 20 stores across the US. This was the number of Microsoft branded stores where it was available from - the ONLY stores it was available from!

Despite this, good old Microsoft are not going to give in. It would seem that they plan to release a newer version of the Surface within a year.

On a slightly different note, Microsoft seem to be making inroads with their Windows phone - the ideal place for Windows 8 without the desktop feature - knocking Blackberry off the 3rd place slot.


All brand names and registered trademarks acknowledged.

Must be the offer of the decade, get your own computer for just 24 quid. How could you not want this!

Full story on PC Advisor, click here for full details.

Hello everybody.

Please be advised that we are starting to get booked up for April, so if you think your PC has a problem, or you're considering taking up one of our other services then please contact us now or we may not be able to get you sorted before we go.

You might even miss out on our FREE telephone install offer available for this month only if you don't get in now! Check our Special Offer page for more details.

Please don't leave it until the last minute and miss out.

Over the past few months, I've been extolling the virtues of a wonderful website that allows all us ex-pats to view live UK TV without the need to do anything special, and without the need for satellite TV installations. This website is www.filmon.com. It seems that Filmon are now only able to offer live UK TV in the UK. This is probably down to licencing regulations and the fact that to receive licenced UK TV broadcasts, you should be paying for a licence.

This issue does NOT affect any of our Satellite Internet clients as they all have a UK Internet address.

Currently, anyone residing outside the UK should not be able to watch live UK TV. Scream and shout as much as you like, that is how it is. So why can other nationalities get away with it then - you ask. Well, that's because they don't have the same licencing regulations as the UK so as to provide you with honest and impartial reporting of world events (for most of the time, that is).

So, you don't live in the UK BUT, you want to watch live UK TV (shame on you ;-) ). How do you go about it?

You can always fork out for a satellite dish and receiver and buy a forged sky card, you can pay for an illegal card sharing setup, you can pay one of the many illegal re-broadcasters who pop up all over the place - and disappear just as quickly with your money or you can watch live UK TV through the Internet, either directly from the broadcasters website or from an aggregators website such as www.myiplayer.com.

When I try to watch TV on the broadcasters website, it tells me it's not available in my region. Of course it does, because it's illegal to watch it outside the UK - because it's licenced for the UK only! Please pay attention, I'm getting to that.

OK smart a**e, how's it done? I'll tell you. You use something called a VPN (Virtual Private Network) that fools the website into believing you are in the UK.

How can I get one? There are many free one available along with some relatively cheap ones (5.00 GBP a month). I have personally used a 5GBP one from www.my-private-network.co.uk and it works fine, and they give you a full setup guide with pictures. We have also used the free "Best UK VPN Service" and find that works very well also.

What I do find a lot of - and have to uninstall a lot of - is Expat Shield. Whilst Expat Shield may be free, it's backed by advertisers, it also installs a 'handy' toolbar. Anybody who knows me knows how I feel about third party 'handy' toolbars. They're very handy at breaking things (as many of my clients can testify) and should be banned.

To get the "Best UK VPN Service", it is available from the myiplater.com website on the "catchup" page.

In my opinion, the only thing handy about Expat Shield is the ability to click a few buttons and it installs itself, along with the c**p it comes with. I used it for a couple of days then got rid of it and it will never darken my PC again. Not to be totally negative about this product, I do have customers who think it's marvelous, brilliant and all sorts of other positive adjectives.

Oh, I forgot to mention this option - Slingbox. An ideal option for those with relatives in the UK with a Sky/Cable subscription.

How does that work then? Well, it's intended for people on holiday who would normally be paying for their UK licence but they're not currently using it because they're on holiday and no one is in the house watching TV. That way, you're not breaking your licence agreement and it's legal.

It works by connecting a Slingbox to a Sky/Cable TV box in the UK. You then connect the Slingbox to your internet router. Whilst you're (ahem) 'away', you can watch your Sky/Cable package on your laptop or you would take something with you called a Sling Catcher. Sling Catcher is like a set top box that plugs into the Internet and the TV you're going to be watching. It then transports all your programs from the UK to where you are.

If that all sounds like black magic then when you've got the kit from Currys/PC World, just drop Sling Media support a line from their website and they'll set it all up for you. So that's the Slingbox in the UK, and SlingCatcher over here.

If you would like any more info, please feel free to drop us a line or comment below.

I have no connection to any of the products mentioned in this article.

All brand names and registered trade marks belong to their respective owners - not me.