Sorry for the very long email, but this is all important news so please read on! You may have read on our website that we’ve increased the speed and data allowances of our new Tooway products for new customers from July 1st. We’re delighted to inform you that from today, we are starting move our existing customers* onto the new products, seamlessly, free of charge. The monthly tariff you pay won’t change but you’ll get much more performance from your Tooway. No catch!
Essentially your Tooway connection will give you higher top ‘speeds’ and for the same monthly/annual fee you’ll be able to upload and download more data per month.
To check which tariff you’re on now, login to our Customer Portal, click ‘My products and services’ and it will show which product you’re on now and you’ll see whether your migration to the new products has taken place yet.
*N.B. Customers who signed up to the Tooway 10 and 10+ ‘Double Data’ Winter and Spring promotions won’t be automatically upgraded to the new tariffs. If you’re a customer who’s on these promotional tariffs, although the new products offer you twice your existing data allowance, and faster speeds, in theory if you go beyond your new monthly data allowance, your speed maybe slowed to a lower level than the old tariffs and therefore it’s a personal decision on whether you want to be upgraded. Up to the 1st August 2012, you can email us and discuss what you want to do, after 1st August we will be able to discuss this on the telephone with you. Customers on Tooway 10 and Tooway 10+ data promotional tariffs will not be migrated onto the new tariffs unless they confirm their desire to be migrated to the new tariffs by email.
Another positive change that’s taking place with the arrival of the new tariffs is that the old multi-level FAP (Fair Access Policy) has been has been superseded by a simpler ‘Flat Rate’ network management scheme intended to give all our users better performance through the duration of their monthly data allowance. Some satellite broadband networks will throttle you even if the network isn't that busy and the bandwidth to maintain services at full speed isn't being used by other customers. Our Tooway network won't do that. Our emphasis is on delivering you the best performance that the network can deliver within your chosen data allowance. Each customer will be allocated their chosen monthly data allowance on the day they’re first connected to the network, and then on that same date every month they remain connected to the service.
If you go over your monthly data allowance you will still be able to upgrade to the next tariff or buy a Volume Booster as before.
Of course we have to take steps to manage usage. If we don't customers can suffer from degraded or denied service when one user (or a small group of users) consumes a disproportionate amount of the network's resources. For instance during peak times, customers who are persistently very heavy users may find that non urgent traffic (like peer-to-peer networking) may be assigned a different priority level by the network to ensure other users receive a good quality service.
These changes have been made as result of customer feedback, and to ensure that Tooway remains at the technological front of alternative broadband technologies and we hope you’ll agree that these are all very positive steps forward for the Tooway service. Thank you for your on-going business.
The ToowayDirect Team
So there you have it, better speeds, more allowances, same money!!
What are you waiting for?
Call us now and get connected! We can have you up and running in three days with internet and phone service.