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Email from tooway direct. Get connected NOW!

7/20/2012

4 Comments

 
Dear ToowayDirect Customer,

Sorry for the very long email, but this is all important news so please read on! You may have read on our website that we’ve increased the speed and data allowances of our new Tooway products for new customers from July 1st. We’re delighted to inform you that from today, we are starting move our existing customers* onto the new products, seamlessly, free of charge. The monthly tariff you pay won’t change but you’ll get much more performance from your Tooway. No catch!

Essentially your Tooway connection will give you higher top ‘speeds’ and for the same monthly/annual fee you’ll be able to upload and download more data per month.

To check which tariff you’re on now, login to our Customer Portal, click ‘My products and services’ and it will show which product you’re on now and you’ll see whether your migration to the new products has taken place yet.

*N.B. Customers who signed up to the Tooway 10 and 10+ ‘Double Data’ Winter and Spring promotions won’t be automatically upgraded to the new tariffs. If you’re a customer who’s on these promotional tariffs, although the new products offer you twice your existing data allowance, and faster speeds, in theory if you go beyond your new monthly data allowance, your speed maybe slowed to a lower level than the old tariffs and therefore it’s a personal decision on whether you want to be upgraded. Up to the 1st August 2012, you can email us and discuss what you want to do, after 1st August we will be able to discuss this on the telephone with you. Customers on Tooway 10 and Tooway 10+ data promotional tariffs will not be migrated onto the new tariffs unless they confirm their desire to be migrated to the new tariffs by email.

Another positive change that’s taking place with the arrival of the new tariffs is that the old multi-level FAP (Fair Access Policy) has been has been superseded by a simpler ‘Flat Rate’ network management scheme intended to give all our users better performance through the duration of their monthly data allowance. Some satellite broadband networks will throttle you even if the network isn't that busy and the bandwidth to maintain services at full speed isn't being used by other customers. Our Tooway network won't do that. Our emphasis is on delivering you the best performance that the network can deliver within your chosen data allowance. Each customer will be allocated their chosen monthly data allowance on the day they’re first connected to the network, and then on that same date every month they remain connected to the service.

If you go over your monthly data allowance you will still be able to upgrade to the next tariff or buy a Volume Booster as before.
Of course we have to take steps to manage usage. If we don't customers can suffer from degraded or denied service when one user (or a small group of users) consumes a disproportionate amount of the network's resources. For instance during peak times, customers who are persistently very heavy users may find that non urgent traffic (like peer-to-peer networking) may be assigned a different priority level by the network to ensure other users receive a good quality service.
These changes have been made as result of customer feedback, and to ensure that Tooway remains at the technological front of alternative broadband technologies and we hope you’ll agree that these are all very positive steps forward for the Tooway service. Thank you for your on-going business.

Kind regards

The ToowayDirect Team



So there you have it, better speeds, more allowances, same money!!


What are you waiting for?


Call us now and get connected! We can have you up and running in three days with internet and phone service.
4 Comments

VoIP is on the up

7/14/2012

1 Comment

 
In a recent survey of businesses in the UK, it seems that something like 63% have been using voip for 3 years or more. Here is a quote from the Tan Aksoy, CEO at Telappliant.

VoIP telephony is an attractive proposition, particularly for small and medium-sized businesses as they can dramatically cut operating costs, improve workforce productivity, and enhance customer service without investing in expensive IT equipment.

“VoIP offers a genuine long term solution that is scalable and practical without taking risks – which in turn allows businesses to be more agile and responsive to customer needs,”

According to findings, the primary business drivers for switching to VoIP include the need to reduce communications costs, powering working out of the office, improving operational efficiencies, and driving customer care and call center support.

Further, almost a quarter of businesses (nearly 23 percent) are saving more than 60 percent of their annual telephony costs after beginning to leverage VoIP. .Telappliant owns one of the largest VoIP networks in the UK and has over 80,000 subscribers benefiting from its telephony services.

So, what are you waiting for?


You heard it here first so why not give true voip a try and see how much you can save. With rates starting at less than half a cent a minute you can't go wrong.

Please remember, for voip to work you must have broadband speed internet, check if your broadband can support voip by clicking here. When the page opens just click on begin test. You need to score A, B or C otherwise you will experience problems with voip. If you get a pop up message saying java is blocked please click on the unblock button then try the test again.
1 Comment

    Author

    My name is Clive Gray, using the trading style Clive Gray Computers. I'll be jotting down thoughts and snippets as time permits.
    I am not responsible for the content of replies posted in response to my articles, they are the views of the poster and last time I checked, we still have the right of free speech.
    When replying to a post, please ensure it's relevant to the subject or it may be moved or deleted.
    Thank you.

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