I had a call today from one of my customers. She had received a call claiming to be from Microsoft but because she wasn't quite sure about things, she sensibly asked for a number to call them back on.
The person on the other end refused and started to threaten her claiming he was going to revoke her Windows licence and stop it working altogether if she didn't co-operate.
Anyway, long story short, she called me to double check this guys story. Yes, it's a scam!
How do you know it's a scam Clive?
Firstly, and most importantly, Microsoft will NEVER call you, let alone call you to let you know your computer has a virus.
Secondly, how did they get your telephone number? Did you give it to them? I don't think so. If you bought a new computer, you might have given your details to the manufacturer but that wasn't Microsoft.
Thirdly, if you bought a computer with Windows already on it, it's the computer manufacturer that is responsible for your copy of Windows, not Microsoft.
Microsoft are only responsible for RETAIL copies of Windows purchased by you and installed by you (or your friendly PC guy) and NOT the OEM versions that manufacturers and system builders use.
So, the bottom line is:
If you get a call claiming to be from Microsoft, it isn't! End of story.
There are a number of things you can do if you get this call but the easiest is to tell the caller you're just going to turn the computer on, lay the phone on the table (don't hang up) and carry on with your day (after all, it's his bill, not yours).
Surf safe everybody.
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