Clive Gray Enterprises
  • Welcome
  • Contact Us
  • Testimonials

Honesty

11/27/2015

0 Comments

 
This is a little rant I'm afraid. I know it's basically my fault BUT!!!!!

Sometimes when at clients premises, I have to use a series of rescue/installation discs to resolve an issue.

Sometimes, it can take quite a few hours to sort out the multiple problems people allow to accumulate on their computer before seeking professional help. A lot of which is helped along by the 'bar room fixers' who know absolutely sod all in real terms about much at all.

They don't know what the real problem is because they've not seen it and clients rarely know how to describe the problem fully anyway - not that there's anything wrong with that, I don't expect it.

The client then goes and mis-follows the wrong advice they've been given and make an even bigger dogs breakfast of the whole thing and after they've totally screwed their computer, they call me.

Now to the point of my rant.

After I've spent hours sorting out the cock-up, I put my things back in my bag (or so I think) and head off home. Some days, or even weeks, later I open my bag looking for the discs to find that I've accidentally left at my clients.

The annoying thing is the client, who now has a full set of service and recovery discs that I've paid for, and doesn't have a clue in hell how to use them, hasn't had the decency to ring me and let me know I've left them. This has happened every time I've done it.

I now have to go through the time and expense of getting a new set of dics together.

ONE THING YOU GET FROM ME IS HONESTY, IF YOU CAN'T RETURN THE FAVOUR THEN YOU DON'T DESERVE THE SERVICES I OFFER.

​I will work out where I left them and that person will have a heavy bill next time they call me!

It just goes to show, there's a lot of really dishonest immigrants out there.
0 Comments

Countdown

6/16/2014

0 Comments

 

Hi everybody,

I have to go to the UK next week so will be unavailable except for remote service or advice.

I will be away from Monday 23rd June to Friday 27th inclusive.

Thank you for your understanding.

Clive

0 Comments

Holiday Update

4/7/2013

0 Comments

 
Hello everybody.

Please be advised that we are starting to get booked up for April, so if you think your PC has a problem, or you're considering taking up one of our other services then please contact us now or we may not be able to get you sorted before we go.

You might even miss out on our FREE telephone install offer available for this month only if you don't get in now! Check our Special Offer page for more details.

Please don't leave it until the last minute and miss out.
0 Comments

Holidays

1/14/2013

0 Comments

 
Just a quick post to let everyone know we will not be taking calls from 5th May 2013 until 21st May 2013 inclusive as we will be on holiday. We will be open for calls again on the 22nd May.

We are having a well earned break, not having done so for over 2 years. We apologise for any inconvenience this may cause.

We will, of course, still be monitoring our telephone networks and will be in a position to remedy any problems should there be any.
0 Comments

Trojan virus warning

6/2/2012

0 Comments

 
It has been brought to our attention by a customer that there is a trojan virus currently doing the rounds. It comes in the form of a supposed warning from the police about illegal downloading etc. and asking for a payment into an account. 

Please DO NOT open anything to do with this. Delete it immediately should you come across it. 

0 Comments

Tooway problems - ***update***

1/20/2012

1 Comment

 
I received a response back from tooway regarding possible problems caused by their introduction of UK IP addresses.

They tell me that in the process of providing a UK IP that they have made "no changes at our end". Well, they HAVE made changes because they are routing the signal from the ground station in Turin to a server in the UK which, by nature of the mechanics, creates delays.

As far as I'm aware, that's the ONLY way to provide a UK IP and that IS making a change. I await their response.

The upshot of all this is that Tooway claim on their website that their service is VoIP compatible but because of all the delays they have introduced into the system, anyone interested in satellite internet and a telephone then we would recommend the Hylas system as their ground station is in the UK at Goonhilly.

That is not to say you cannot use the tooway system with our VoIP telephone service, you can but you need to be aware of the delays when having a conversation.
1 Comment

*IMPORTANT* - Tooway budget Satellite internet problems.

12/18/2011

8 Comments

 
For all clients who have, or were considering tooway satellite internet need to be aware of the following important information.

Tooway have recently changed all customers Internet Presence (IP) addresses to UK rather than Italian (the tooway ground station is sited in Turin). This appears to have caused severe problems with those using VoIP services as your signal has to travel a considerably longer distance before reaching the public internet system.

This means that the quality of VoIP services has been adversely affected.

I can only apologise to my existing clients, and those already booked, for this issue. It is outside my control and can only be remedied by tooway reversing their decision on IP addressing.

From what is being experienced, it appears the signal is being beamed through another satellite to reach a base station in UK or it's being routed through a Proxy Server. I am waiting for a response from tooway as to how they propose to honour their assurances that their system is VoIP compatible when it clearly isn't following these recent changes. 

In view of these issues, I can only seriously recommend the Hylas Satellite option for those who wish to have the telephone service added, as their ground station is based at Goonhilly in the UK so you should not experience these issues.

For those interested, Goonhilly was originally established in 1962 and the first dish was built to link with Telstar.
8 Comments

    Author

    My name is Clive Gray, using the trading style Clive Gray Computers. I'll be jotting down thoughts and snippets as time permits.
    I am not responsible for the content of replies posted in response to my articles, they are the views of the poster and last time I checked, we still have the right of free speech.
    When replying to a post, please ensure it's relevant to the subject or it may be moved or deleted.
    Thank you.

    Archives

    June 2017
    January 2017
    December 2016
    September 2016
    August 2016
    June 2016
    May 2016
    November 2015
    September 2015
    August 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    December 2014
    November 2014
    July 2014
    June 2014
    May 2014
    April 2014
    February 2014
    January 2014
    December 2013
    November 2013
    October 2013
    September 2013
    August 2013
    July 2013
    June 2013
    April 2013
    March 2013
    February 2013
    January 2013
    October 2012
    September 2012
    August 2012
    July 2012
    June 2012
    May 2012
    April 2012
    February 2012
    January 2012
    December 2011
    November 2011
    October 2011
    September 2011

    Categories

    All
    5 Inch
    7 Inch
    Accident
    Airbox
    Android
    Apple
    Avanti
    Backup
    Bitcoins
    Blackberry
    Black Box
    Broadband
    BT
    Car
    Cctv
    ComEnersol
    Communicaciones Enersol
    Computer
    Connecta3
    Cryptolocker
    CVADY-I477
    Dvr
    Eastman
    Email
    Enersol
    Europa
    Europasat
    Facebook
    Film
    Flashback
    Free
    Friends
    Gps
    Hacking
    Holiday
    Honesty
    Htc
    Hylas
    Hylas Broadband
    Internet
    Internet Explorer
    Ipad
    IP Camera
    Iphone
    Iptv
    Kodak
    Laptop
    Lg
    Linux
    Mac
    Malware
    Messenger
    Microsoft
    Mobile Phone
    Mobile Phones
    Nokia
    Password
    Pc
    Phone Call
    Phones
    Photography
    Plusnet
    Printers
    Problems
    Raspberry Pi
    Recorder
    Safety
    Samsung
    Santa Pola Cable
    Satellite
    Satellite Internet
    Satnav
    Scam
    Second Hand
    Security
    Seo
    Ses
    Sim Cards
    Sky
    Skype
    Sony
    Spantel
    Tablet
    Talktalk
    Telecable
    Telefonica
    Telephone
    Thl
    Tooway
    Tooway Problems
    Tracker
    Trojan
    Tv
    Ubuntu
    Uk Internet
    Update
    Video
    Virgin Media
    Virus
    Voip
    Watch
    Website
    Windows
    Windows 10
    Windows 7
    Windows 8
    Windows Vista
    Windows Xp

    RSS Feed

Powered by Create your own unique website with customizable templates.